Join Our Team

Client Experience Manager

Lynchburg, VA • Full-time • In-person

If you’re the kind of person who loves helping people, thrives on staying organized, and doesn’t shy away from admin work, you could be exactly who we’re looking for! You’ll play a key role in delivering a friction-free, enjoyable experience for our clients as we design and manage killer websites together.

You’ll be the go-to person who guides clients through our process—from kickoff to launch—mostly over video calls, and you’ll spend a good bit of your time in email and our project management tools keeping things moving smoothly. Once a site is live, you’ll help manage update requests and client communication so we stay responsive and organized.

Not Required:

  • College degree

  • Web design experience

  • Technical background

Must Haves:

  • Excellent written and verbal communication skills

  • Highly organized with strong ability to manage multiple projects simultaneously

  • Comfortable with learning new tools

  • Basic troubleshooting skills

  • Comfortable on video calls and phone conversations

  • Reliable, punctual, and detail-oriented

  • Able to work standard business hours (9am-5pm) in our Lynchburg office. Open to hybrid work over time.

Experience Level:

  • 2-4 years of work experience, or career changers welcome

  • Customer-facing roles, administrative positions, executive assistant experience, or similar backgrounds are great fits

Responsibilities

Client Communication & Support

  • Respond to client requests via email, ticketing system, and phone calls

  • Conduct live "guided work sessions" with clients - jumping on calls to make simple website updates while walking them through changes

  • Present completed websites to clients and answer their questions

  • Provide friendly, professional customer service that makes clients feel taken care of

Website Data Input & Content Updates

  • Put together Squarespace website pages using the layouts and content we provide, keeping styles and page structure consistent across the site

  • Update existing client websites by changing content, swapping photos, adjusting layouts, and publishing blog posts

  • Upload and format client-provided content (text, images, and other assets) on their sites

  • Manage update requests that come in through comments, tickets, or email

  • Pass along any requests you’re unsure about to our design team for support.

Administrative & Project Coordination

  • Keep multiple client projects organized and moving forward

  • Schedule meetings with clients and prospective leads

  • Manage our support inbox and ensure timely, thoughtful responses

  • Handle administrative tasks like organizing receipts and running errands

Compensation & Benefits

  • Salary: $40,000 - $50,000 annually

  • Hours: 32 hours (8 hrs/day, 4 days/week)

  • Location: In-person at our Lynchburg, Virginia office (potential for hybrid arrangement over time)

  • Work-Life Balance: We respect your time and don't expect availability outside of normal business hours

  • Growth Opportunity: As our first employee, you'll have opportunities to take on more responsibility and grow with the company

You may be a good fit if…

  • You genuinely enjoy serving people - you get satisfaction from helping clients and making their lives easier

  • You’re highly organized - you can juggle multiple clients and tasks without dropping balls

  • You communicate clearly and professionally - both in writing and conversation

  • You’re ok with saying “I don’t know! Let me check with the team.” - we’d rather you admit you’re unsure than BS an answer to a client.

  • You’re detail-oriented - you catch the small stuff and follow through consistently

  • You take initiative - you're self-motivated and don't need constant supervision

  • You stay calm under pressure - you're patient when clients are frustrated or requests pile up

  • You’re adaptable and flexible - you're comfortable switching between different types of tasks throughout the day

  • You’re a problem solver - you are comfortable figuring things out before immediately asking for help

  • You bring positive energy - you're someone clients and team members enjoy working with

  • You work well independently and collaboratively - as our first employee, you'll have autonomy but also work closely with leadership

About SiteClub

About the Business

Most small businesses get a website built and then... it just sits there. Content gets stale, photos become outdated, and updating the site feels like too much work. We believe websites are never truly "done" - they should evolve alongside your business.

That's why we created SiteClub, a subscription-based web design service that makes ongoing website care easy and enjoyable. For a simple monthly fee, our clients get a partner who keeps their website fresh, updated, and effective - without the friction of traditional web design. We're on a mission to make web design accessible and stress-free for small businesses.

About the Founders

SiteClub may be a young company, but we’re not new to running web agencies. Benjamin Manley and Tim Gosnell have each spent over a decade building and leading successful agencies. Now, we’ve teamed up to create a more focused company with a innovative model and a fresh approach to serving small businesses.